Alternative Dispute Resolution (ADR)


At Prana Market, your satisfaction and well-being are our priority. If you experienced any issues with your order, if a product did not meet your expectations, or if you have any remaining questions, we invite you to contact us directly using the form below. Our team is fully available to listen to you and find a quick and personalised solution for your case, before resorting to any formal mechanism

For the purposes of complaints, notifications or any matter related to consumer disputes, the entity responsible for managing this platform and the contracts entered into is The Miracles Maker, Lda., with the following identification data:

  • Company Name: The Miracles Maker, Lda.
  • NIPC (Corporate Identification Number): 519442989
  • Registered Office: Rua Dom Jerónimo de Azevedo, 470, H12, 4250-241 Porto, Portugal

In the event of a dispute arising from the purchase of goods or provision of services through our website, the consumer may resort to a Consumer Alternative Dispute Resolution (ADR) entity.

ADR entities offer a quick, simple, and low-cost dispute resolution, acting as neutral intermediaries between the consumer and our company.

1. Electronic Complaints Book

Prana Market is duly registered in the Electronic Complaints Book. If you wish to submit a formal complaint about your shopping experience, you can do so directly through the official platform:

2. Alternative Dispute Resolution (ADR) Entities

Considering the location of our company's headquarters and the national scope of e-commerce, consumers may contact, among others, the following consumer dispute arbitration centers:

  • CICAP - Consumer Information and Arbitration Centre of Porto

Area of coverage: Contracts concluded in the Metropolitan Area of Porto.

Address: Rua Damião de Góis, nº 31 – Loja 6, 4050-225 Porto

Email: cicap@cicap.pt

Website: www.cicap.pt

  • CNIACC - National Centre for Consumer Conflict Information and Arbitration

Area of coverage: Operates throughout the national territory, in areas not covered by another regional arbitration center.

Email: cniacc@dgconsumidor.pt

Website: www.cniacc.pt

3. Online Dispute Resolution (ODR)

For disputes resulting from online purchases (e-commerce), you can also use the European platform created by the European Commission for resolving distance conflicts.

The consumer can submit their complaint directly on the Online Dispute Resolution Platform, available at: